What happens after I submit a maintenance request?

Submit a Maintenance Request

If you're not sure how to request maintenance, please review this first:

Maintenance Request Processing

Once you submit a maintenance request through our online tenant portal, our office staff will be notified through our tracking system. This is an important step so that we have something to track your request to completion.

Our office will review the issue(s) and dispatch maintenance personnel based on the type of items that need to be addressed. The maintenance personnel will be provided with your phone number and unless it it an emergency, they will likely call you to schedule a date and time to access the property. Please be aware that they may call from a private number. It is important that you respond to them promptly so that we can address the issues as quickly as possible. Our goal is to provide initial responses within 24 hours.

From there, we will track the maintenance to completion internally and notify you when we think that maintenance has resolved the issue.


If it is an emergency, like leaking gas or water or exposed electricity, please shut off the gas, water, or power immediately. Please turn off the This is an important step to prevent any further damage or injury. For emergency cutoffs, you can call the providers here:

   Electric & Water Emergency Cut-Off

   BTU 979-822-3777

   CSUtilities 979-764-3535

   Natural Gas Emergency Cut-Off

   Atmos 866-322-8667

Please call our office to report emergency issues at 979-209-0123, option 33 for emergency maintenance information. If you don't get someone immediately, please leave a message.

Have more questions? Submit a request


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